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Return/ Refunds (if applicable) :
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Size issues are not eligible for any refunds or returns since all of our products are shown along with size measurement charts aside for references.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Purchases with coupon or promo code applied are not able to be returned or refunded neither, except for the cases of receiving items in wrong sizes or colors.
Purchases during our promotion periods are not able eligible for a refund or a return neither, except for the cases of receiving items in wrong sizes or colors. ( New Year Sale 12/31/2019-01/08/2020)
Exchanges (if applicable) :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@ordicle.com.
If you are eligible for refund, return or exchange:
If you are approved, all returned item(s) are required to be received within 15 days from the day the request is approved. If the returned item(s) do not arrive in the given time frame, the return/refund/exchange will no longer be available.
Once we receive your return package and finish inspecting the items, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If your exchange request is approved, we will send an email to you along with the new tracking information once the new shipment hit the facility.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@ordicle.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shopping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.