Contact us in 7 days upon delivery at firstname.lastname@example.org
- Am I eligible for a return/exchange?
- Reach out to us at email@example.com for approval within 7 days upon delivery.
- Wrong styles, sizes and/or colors received is eligible for a refund or a redelivery.
- Item(s) arrives damaged or defective item(s) is eligible for a refund/exchanged.
- Returned items without approvals will not be accepted or refunded.
- What are the refund options?
- You will be refunded to either your original payment methods or through our store credits! Let us know what you would prefer.
- Refund granted due to personal reason(s) will be refunded with store credits.
- Are returns free?
- A prepaid return label will be provided if the return is approved. However, in some circumstances, customers will be responsible for their own return shipping fee as the return is granted for personal reasons.
- What are the steps for an approved return?
- If you are approved for a return, please note that all returned item(s) has to be received by our local warehouse within 10 days of the day the request is approved.
- Item(s) must be unused and in the same condition that you received it.
- Brand tags are attached and it is in its original packaging.
- Make sure your item is well packed and the shipping label is attached to the package.
- Drop off your package to any postal office location nearby.
- Email us to let us know once you return the item(s).
- Once we receive the item, please allow up to 5 business days for the return to be processed. Refunds will be reflected on your account/original payment method in 3-5 business days.
- What can not be returned ( refund/exchange) ?
- We are very sorry that size issues or personal reasons are not eligible for a return as all styles are shown along with size measurement charts for references.
- Sale items, discounted items and orders during promotion periods/ with a promo code applied are final, they are not eligible for a refund/exchange.
- Issues with measurement tolerance within 2-4 cm is not eligible for a return/exchange
- Minor defects/damages on the accessories of the product such as loose threads and buttons, beads, any forms of embellishments will be entitled for a partial refund.
- What if I have not yet received my refund?
All refunds will be processed in 1-2 business days of the day you receive the refund confirmation email. It may take 3-5 business days for the refund to be reflected on your account, depending on the card issue bank. International transactions can take longer to process. If you haven’t received a refund yet, please reach out to your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Still have questions?
We will get back to you as soon as we can!